Important Consumer Information

1.    Emergency Roadside Assistance:

Emergency roadside dispatch assistance is provided by Allstate Roadside¹.

Allstate Roadside will provide the following Services in fifty states of the United States, the District of Columbia and the ten provinces of Canada. Roadside services are effective two (2) calendar days after purchase date.

Eligibility for Benefits: The customer is covered in any car that they are driving or riding in as long as the type of vehicle is eligible, according to the following Eligible Vehicle description. Up to six (6) additional household members may be added for an additional fee(s). Your membership does not cover non-members who drive a Member’s car.

Eligible Vehicles: Personal passenger vehicles designed, licensed, and used for on road transportation including those owned, leased, rented, and borrowed (including company cars assigned to you for full-time personal use). These can be four-wheeled sport utility vehicles, vans, trucks, RVs, motorcycles, vehicles with two axles and four wheels up to 26,000 lbs. gross vehicle weight rating. Trailers, including but not limited to boat, fifth wheel, travel and/or pop-up camping trailers and those used for transporting recreational vehicles such as snowmobiles and golf carts (not on golf course) and personal watercraft. Trailers must be in tow by an eligible vehicle to be considered eligible.

The following Emergency Roadside Assistance dispatch services are available:

Towing: Allstate Roadside will dispatch a service provider to tow an eligible vehicle up to 10 miles if it cannot be started or driven without causing damage. Any additional expenses incurred beyond the 10-mile limit are the responsibility of the customer, payable directly to Allstate Roadside and are not reimbursable. If the vehicle requires two tows to reach its final destination, the second tow will be considered a continuation of the original tow up to the 10-mile limit.

Winching: If an eligible vehicle requires winching, your benefit is limited to a maximum distance of 30 feet from a paved or public roadway if it can be safely serviced, one (1) operator and one (1) tow truck for up to 30 minutes – any additional expenses will be the responsibility of the customer, payable directly to the service provider at the time of service and are not reimbursable. Extraction of a vehicle imbedded in mud, water, snow, or similar material or a vehicle stuck on rocks or other debris is not a covered benefit, but may be available, at the service provider’s discretion, at the customers expense and are not reimbursable.

Fuel Delivery: If an eligible vehicle runs out of gas, a service provider will deliver an emergency supply of fuel (up to 2 gallons), where allowed. While the dispatch cost is covered, customers are responsible for paying for the cost of the fuel which is charged as a flat rate at the time of service. If necessary, the vehicle will be towed to the nearest gas station. This tow would count as a separate service event.

Jumpstart: The service provider will provide a battery jumpstart to an eligible vehicle. If the vehicle will not start, towing may be required. This tow would count as a separate service event. Additional expenses incurred are the responsibility of the customer, payable directly to Allstate Roadside and are not reimbursable. Please note most motorcycles cannot be jump started.

Flat Tire: If an eligible vehicle is disabled due to a flat tire, the service provider will replace the flat tire with the customer’s inflated spare. If the spare is unusable, the lug nuts cannot be removed, or the eligible vehicle has multiple flat tires, towing may be required. Additional expenses incurred are the responsibility of the customer, payable directly to Allstate Roadside and are not reimbursable. Please note tire changes cannot be performed on motorcycles.

Lockout: If a customer is locked out of an eligible vehicle, service is provided to gain entry as quickly as possible. In cases where the service provider cannot unlock the vehicle within a reasonable period and/or without risking damage to the vehicle, towing may be required. The tow would count as a separate service event. Additional expenses incurred are the responsibility of the customer, payable directly to Allstate Roadside and are not reimbursable. Please note lockout services cannot be performed on motorcycles.

Reimbursement: Up to $150: If for any reason Allstate Roadside is unable to dispatch a service provider to assist a customer, the customer may then locate a service provider of their choice and pay them directly for services rendered. Allstate Roadside will reimburse the customer up to $150 for covered expenses. All reimbursement requests must be received within 90 days of the service/event date and must include the required information.

Emergency roadside expenses which are not covered, including but not limited to:

• service(s) to vehicles with a gross vehicle weight rating (GVWR) greater than 26,000 lbs.
• recovery expenses due to accident, fire, or flood.
• service(s) performed in a dealership, garage, or service station or performed in areas not regularly traveled (such as sand beaches, open fields, forests, and areas not passable due to construction).
• towing due to parking violation or towing out of a place of repair or impound areas.
• service(s) needed due to an act of nature, etc., clearing or entering snowbound driveways, shoveling vehicles out of snowbanks, or shoveling snow from around a vehicle.
• service(s) other than that provided by a commercial garage or service station (payment will not be made to private partiers or unlicensed facilities).
• Service(s) to a disabled vehicle driven by anyone (such as a friend or distant relative) who is not protected under this product.
• local tolls or parkway charges, storage charges, tow bar rentals, battery charging, cost of parts and installation, products, materials, impound and additional labor relating to towing, delivery and installation of battery, delivery, repair or rotating of tires, tire inflation, installation or removal of snow tires, stud repairs, mounting and dismounting snow chains,
• service(s) for taxicabs, tractors, boats, trailer, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars, or impounded vehicles.
• service(s) to vehicles with expired or missing safety inspection sticker, license plate sticker, and/or emission sticker where required by law.
• service(s) to vehicles that are not in a safe condition to be towed.
• transportation for the customer to the vehicle for service or from the vehicle to another destination after service has been rendered.
• service(s) of any kind on vehicles used for commercial purposes or using dealer tags.
• towing of vehicle off a boat dock or marina, at the direction of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking, or other violations of the law.
• the cost of making a replacement key, lock repairs, and mechanical failure of locks or ignition system.
• any other expenses not specifically mentioned as covered.

Trip Interruption expenses not covered, including but not limited to:

• Fire, or theft.
• Meals or lodging purchased outside the vicinity of where their vehicle was disabled or in a collision and repaired or provided by anyone other than a commercial business.
• Rental of tow bars or other equipment to tow the vehicle home.
• Expenses incurred by anyone other than the customer(s) listed as protected by the product.
• Purchase of personal items, groceries, sundries, alcohol, any type of miscellaneous items, etc.
• Regular maintenance services such as oil change, tire rotation etc.
• Medical expenses.
• Expenses paid by the customer’s insurance company.

Customer may submit one reimbursement request (which may include all eligible expenses) per disablement.

Legal Defense (not available in Alabama): Allstate Roadside can provide payment for customer’s attorney fees, up to the benefit limit stated above, if the customer is charged with certain moving violations of the motor vehicle laws while driving an eligible vehicle. While Allstate Roadside cannot provide an attorney, the customer may choose any attorney (other than themselves or a family member) for representation.

Legal Defense expenses not covered, including but not limited to:

• Any offense prior to your enrollment date (you must be a customer(s) listed as protected by the product at the time of the violation).
• Any trial defense or appeal expenses for more than one traffic violation arising out of the same incident. (If a customer is charged with multiple violations, reimbursement will be made for the violation which allows for the single highest benefit limit).
• Any trial defense or appeal expenses for charges involving felony violations or driving under the influence of intoxicating liquor or drugs, whether or not the customer is convicted of the charge or convicted of a lesser offense.
• If the customer is charged with other than a moving violation, traffic fines, court costs, or the costs of bail bondsmen.

Tire and Wheel Repair & Replacement: If a tire and/or wheel on an eligible vehicle that is in good condition with more than 2/32” of tread remaining fails due to puncture, bruise, or impact break incurred during normal driving on a road maintained by the state or local authority, the repair or replacement is eligible for reimbursement.

Tire and Wheel Repair & Replacement benefit is not available in the state of Massachusetts. For all other states, the following vehicles are not eligible for benefits: Vehicles that are rented or borrowed and non-eligible vehicles; any motorcycles, trailers, any emergency service vehicles; any vehicle used for hire, commercial towing, construction, or postal service; any vehicle used for farm, ranch, agriculture, or off-road use.

If the tire can be safely repaired per industry standards and guidelines, have the tire repaired and pay the repair shop for services rendered. Tire repair reimburses for the cost of the permanent patch/plug and the labor to perform the repair. If the chosen repair shop determines that the tire cannot be safely repaired and should be replaced, the tire may be replaced with an exact make and model, if available. If not available, a comparable quality tire may be installed. The cost to repair or replace the tire(s) will be reimbursed up to the benefit listed above.

If a wheel is damaged due to a covered road hazard and no longer maintains an airtight seal with the tire or cannot be properly balanced after the tire was repaired or replaced, the cost to repair or replace the wheel(s) will be reimbursed up to the benefit listed above. If both the tire and wheel are repaired or replaced due to the same event, this will count as two (2) separate events.

Tire and Wheel Repair & Replacement expenses not covered, including but not limited to:

• Fees for mounting or balancing a tire or wheel, valve stem, taxes, disposal, or miscellaneous fees.
• Damage to a tire and/or wheel that is considered cosmetic.
• Damage that occurs from off-road use (off-road use is described as anything that is not a paved or gravel road maintained by the state or local authority, or state or national park service).
• Damage from accidents, collision, fire, vandalism, theft, snow chains, manufacturer’s defects, abuse, and neglect (e.g., improper application, improper inflation, brake lock up, wheel spinning, torque snags, peeling, cracking, dry rot, etc.).
• Damage caused by mechanical failures (e.g., failed shocks, struts, alignment, balancing etc.).
• Damage caused by interference with the vehicle components (e.g., fenders, exhaust, springs, etc.).
• Damage covered by manufacture warranties, recalls, or covered by insurance.
• Damage sustained during the commission of illegal activities.
• Failure to tire(s) and/or wheel(s) occurring when any part of the tread that meets the road has tread depth of 2/32” or less.
• Tire(s) and/or wheel(s) that have been repaired in a manner other than per industry approved methods, which include TIA and/or RMA repair guidelines.
• Tire(s) that have been retreaded, recapped, regrooved, remolded or tubed.
• Tire pressure monitoring system (TPMS) and/or devices and components associated with TPMS.
• Consequential and incidental damages

Service event policy: To maintain a high standard of service with fair and reasonable dues for all customers, roadside assistance service events are limited to the 3 events annually for plans with one or two members and 5 events annually for plans with 3 or more members. Allstate Roadside will let you know when your limit is reached. If you exceed your maximum allocation of service events but additional roadside assistance is needed, service will be dispatched on a pay-per-use basis and will be the responsibility of the Member payable at the time services are requested. The number of service events for your membership will be reset at renewal.

Reimbursement requests: Submit all reimbursement requests in one of the following ways:

      - Email request including scanned receipts/documents to:
        Allstateroadsideservices.claiminquiries@allstate.com
      - Mail request including receipts/documents to:
        Allstate Roadside, P.O. Box 66021, Dallas, TX 75266-0021

All reimbursement requests must be received within 90 days of the service/event date and must include the following:

• Member’s name, address, telephone number, and email address.
• Membership number.
• Dated, itemized receipts/documents on commercial business letterhead. Credit card statements are not valid. Keep copies of all documents submitted for your own records.

Some reimbursement requests may require additional information. See the following for details.

Roadside reimbursement requests include:

• Year, make, model of the vehicle.

Trip Interruption reimbursement requests include:

• Itemized repair receipt from a commercial repair facility in the vicinity of the disablement/collision. If the vehicle was declared a total loss provide documentation from your insurance company.
• Car rental receipt from a commercial car rental agency.
• Meals and overnight lodging purchased in the vicinity of the disablement/collision.
• Commercial transportation (such as airline, bus, train etc) to the members home or original travel destination.

Only one reimbursement request with all required receipts and supporting documents may be submitted per disablement/collision by the Member who was operating the vehicle at the time of the event.

Tire and Wheel Repair & Replacement reimbursement requests include:

• No additional information needed. Submit the required documents as noted at the beginning of the Reimbursement requests section.

Legal Defense reimbursement requests include for all states with exception of New York State residents. Legal defense benefit is not available in the state of Alabama.

• Itemized bill on attorney stationery, must indicate the offense charged, fees paid and include member name, address, telephone number and membership number.
• Copy of the arrest citation.

For New York State residents, New York state law requires Allstate Roadside pay the attorney directly, up to your benefit limit. Within 90 days of the trial, you must have the attorney send the required documents directly to Allstate Roadside.

Allstate Motor Club, Inc., reserves the right to deny any request submitted more than 90 days after the date of service/ event (subject to certain state restrictions), or any request that contains receipts and/or supporting documents which cannot be verified, or any request submitted with false or misleading information. For residents of Alaska, Allstate Motor Club, Inc., will not enforce this right unless the delay in submission results is a material detriment in our ability to determine the validity of the request. You are responsible for any and all charges not covered.

Service Offices

California Roadside Assistance 6770 Stanford Ranch Rd. #1021 Roseville, CA 95768

Maryland Roadside Assistance 1400 W Lombard Street #1149 Baltimore, MD 21223 Phone (800) 347-8880

Massachusetts Roadside Assistance 6 Liberty Square #2287 Boston, MA 02109

Mississippi Roadside Assistance 1102 A Delaware Ave. #2239 McComb, MS 39648

Nebraska Roadside Assistance 4940 O Street #1080 Lincoln, NE 68510

Nevada Roadside Assistance 1550 W Horizon Ridge Pkwy R #R827 Henderson, NV 89012

New Mexico Roadside Assistance 2260 East Lohman Ave. #1065 Las Cruces, NM 88001 Phone (800) 347-8880

Oklahoma Roadside Assistance 7521 S Olympia Avenue West #1053 Tulsa, OK 74132

South Carolina Roadside Assistance 3210 N Pleasantburg #1016 Greenville, SC 29609

Texas Roadside Assistance 1817 W Pioneer Dr. #1048 Irving, TX 75061

Wisconsin Roadside Assistance 8032 22nd Ave. #5090 Kenosha, WI 53143

Home Office and all other states: Roadside Assistance 3100 Sanders Road #201 Northbrook, IL 60062