1. Emergency Roadside Assistance
Emergency roadside assistance is provided by Signature Motor Club, Inc. and In California, services are provided by Signature Motor Club of California, Inc. for customers of ROADKUVRR
The following Emergency Roadside Assistance services are available:
Vehicle Towing: Up to 10 Miles in any direction: Any additional expenses incurred beyond the 10 mile limit is the responsibility of the customer, payable directly to the Motor Club, and are not reimbursable.
Vehicle Winching: If a vehicle is stuck in a ditch, mud or snow and is accessible from a maximum distance of 30 feet from a normally traveled roadway. it will be extricated or winched. Winching is limited to one operator/one truck for 30 minutes or a maximum covered benefit of $80. Any expenses incurred beyond the service limit is the responsibility of the customer, payable directly to the service facility, and are not reimbursable.
Fuel Delivery: A service vehicle will deliver up to 3 gallons of fuel to the customer’s location, where allowed.
Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the vehicle. Expenses for more extensive repairs, parts and labor are the customer’s responsibility, payable directly to the service facility, and are not reimbursable.
Flat Tire: Service is provided to change a flat tire with your inflated spare. If no spare is available, the vehicle may be towed.
Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the vehicle.
Reimbursement up to $80: If the Motor Club is unable to locate a service facility or provide services in the area, the customer may locate a service provider and be reimbursed up to $80.
To receive reimbursement, the customer must contact the motor club before securing service then submit the original receipt along with his/her name and address to:RoadKuvrr Roadside Assistance Program
Claims must be postmarked within 90 days after the date of the disablement. (No time limit applies to UT and WI residents.)
ROADKUVRR customers who have a disabled vehicle (i.e., car, motorcycle, small truck or RV under 10,000 pounds, gross weight) and are a subscriber to the Roadside Assistance program are eligible for this offer. Coverage is effective two (2) calendar days after enrollment date.
Pay Per Use (PPU):PPU program is available to the any Kuvrr users who have not subscribed to the Annual Plan. It’s also available to Members who have exceeded the maximum number of Dispatches under their Annual Plan. Under PPU, each Roadside Assistance Service has a flat price which is disclosed up-front before the Dispatch and on payment confirmation, requested Roadside Assistance Service is dispatched to the Member or their designated Members.
- Service if the member is not with the disabled vehicle. (Please notify the dispatch operator if it is unsafe to do so.)
- Towing or service while at an auto repair shop or service station to another location.
- Towing or service on roads not regularly maintained (including private property).
- Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed areas, snow banks, snowbound driveways or curbside parking
- Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach.
- Installation or removal of snow tires and chains.
- Dismounting, repairing or rotating tires.
- Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.
- Service for taxicabs, ride share, tractors, boats, trailers, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars or impounded vehicles.
- Service to vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker where required by law.
- Service to vehicle that is not in a safe condition to be towed.
- Transportation of member to the vehicle for service or from the vehicle to another destination after service has been rendered.
- Charging a weak or dead battery.
- Delivery or repair of tires.
- Towing of vehicle off a boat dock or marina.
- Service of any kind on vehicles used for commercial purposes or using dealer tags.
- Towing at the direction of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law.
- The cost of making a replacement key and lock repairs are not covered.
4. Disclaimer of Liability:
The Motor Club will not accept responsibility for repairs or the availability, delivery or installation of parts. All parts used and services provided by the service facility must be authorized and paid for by the customer.
Since all Authorized service providers are independent contractors and not agents or employees of the Motor Club, the Motor Club assumes no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to property must be filed against the servicing facility.
Benefits and dues are subject to change. Services are available in the United States, Canada and Puerto Rico.
(Program dues are required). You will not be required to pay any sum in addition to the amount specified in the contract for covered services. You may cancel your RoadKuvrr Roadside Assistance Program at any time and receive a prorated refund of any unused membership dues without deduction. The Motor Club may elect to not renew your membership for any reason by providing written notice 60 days prior to your renewal date. The Motor Club may terminate your membership for fraudulent use of services with a minimum of 30 days written notice.
The limit of service calls and/or reimbursement claims during a one-year period is measured from the date your benefits are activated (48 hours after your initial enrollment) and each anniversary of that date. At the time of service, the Member must be present.
Last updated 02/2018
|Question:||Geographically, where does my membership cover me?|
|Answer:||As a member, you are covered while driving in the United States and Canada.|
|Question:||What vehicles are covered under the Motor Club membership?|
|Answer:||The Motor Club offers full road and towing services for all self-propelled four-wheel vehicles designed, licensed and used for private, non-commercial, on-road transportation, including trucks and RVs with a carrying capacity of up to one ton (2,000 pounds). The coverage is valid for any eligible vehicle you are driving - leased, owned, rented or borrowed.|
|Question:||Are RVs (Recreational Vehicles) covered under my membership?|
|Answer:||Yes, the Signature Motor Club offers full road and towing services for RVs with a carrying capacity of up to one ton (2,000 pounds). Recreational vehicles and trucks with more than 4 wheels or a carrying capacity of more than one ton (2,000 pounds) can be provided start-up and fuel delivery service, only.|
|Question:||Does the Signature Motor Club membership cover all drivers in my family?|
|Answer:||When you enroll in the Auto Club, your spouse or one other family member (including domestic partner) with a valid driver’s license living in your household may be included in your membership free of charge. Dependent children ages 16-23 residing in your house or away at school with a valid driver’s license can be added as Associate Members at an additional cost of $25 a year per associate.|
|Question:||Who are your service providers?|
|Answer:||The Signature Motor Club contracts with thousands of authorized, independent towers and service providers throughout the United States and Canada. We continue to contract with new, authorized independent towers and service providers so that our members’ needs for emergency services are handled quickly and easily.|
|Question:||What service providers do you have in my area?|
|Answer:||The Signature Motor Club searches from thousands of contracted towers and service providers to efficiently meet your service needs. If we are unable to provide service in your area, we will reimburse you up to the limit displayed in your Membership Handbook for covered expenses.|
|Question:||What is the towing coverage under the Signature Motor Club membership plan?|
|Answer:||As a member, you may choose one of the three (3) towing options listed below. You may be towed:
✔ To an authorized service provider’s repair facility within the mileage limits of disablement at NO CHARGE based on your membership plan.
✔ To a destination you select within the mileage limits of the disablement at NO CHARGE based on your membership plan.
✔ Based on your membership plan, a destination other than an authorized service provider’s facility greater than the mileage limit from the disablement specified in your plan handbook. (Charges for mileage beyond the mileage limit must be paid by you at the time of service and are not reimbursable.)
|Question:||What are the towing service hours?|
|Answer:||Signature Motor Club towing service is available 24 hours a day, every day.|
|Question:||What does Emergency Roadside Assistance cover?|
|Answer:||Emergency Road and Towing Service covers the following, up to the limits of your membership plan:
✔ Lockout service
✔ Battery boost/jump start
✔ Flat tire service (changed, with your inflated spare)
✔ Fuel delivery (you pay only for the cost of the fuel)
✔ Winching/stuck vehicle
|Question:||How do I obtain Emergency Roadside Assistance?|
|Answer:||If you are a member, please follow the simple steps listed below.
Call Emergency Dispatch Service as listed on your member ID card or in your membership handbook.
Provide the operator with the following:
✔ Your name and membership number
✔ Area code and telephone number you are calling from
✔ Location of your disabled vehicle (city, state, and street address closest intersection)
✔ Description of disabled vehicle (year, make, model, color)
✔ License plate number of disabled vehicle
✔ Nature of the problem
The operator will keep you on the line while contacting a service provider.
We will give you the service provider’s name and the estimated time of arrival.
For your protection, be with your car when the service provider arrives unless it is unsafe to do so. Unattended vehicles will not be serviced.
Present the service provider with your membership card and driver’s license.
FOR MORE DETAILS - Please see Terms & Conditions provided on this site or your Membership Handbook.
Allstate Enterprises, LLC
IMPORTANT PRIVACY NOTICE
Thank you for choosing products and services from
Allstate Enterprises, LLC. We value you, respect your privacy and work hard to protect your personal information.
This statement is provided on behalf of Allstate Enterprises, LLC and its subsidiaries listed at the end of this notice. We would like to explain how we collect, use, share, and protect the information we obtain about you in the course of doing business.
Our Privacy Assurance
As you can see, protecting your personal information is important to us. In addition to the practices described above, we use a variety of physical, technical and administrative security measures that help to safeguard your information.
Our privacy practices continue to apply to your information even if you cease to be a customer.
What Personal Information Do We Have and Where Do We Get It
We gather personal information from you and from outside sources for business purposes. Some examples of the information we collect from you may include your name, phone number, home address, e-mail address, vehicle information, and location. Also, we maintain records that include, but are not limited to, your membership, membership dues, and payment history.
Also our business partners assist us with monitoring information including, but not limited to, IP addresses, domain names and browser data, that can help us to better understand how visitors use allstateroadsideservices.com.
How We Use and Share Your Personal Information
In the course of normal business activities, we use and share your personal information. We may provide your information to persons or organizations within and outside of Allstate. This would be done as required or permitted. For example, we may do this to:
The Internet and Your Information Security
How You Can Consent, Review and Correct Your Personal Information
Allstate is committed to seeking your consent to the collection, use, and disclosure of your personal information. The form of consent may vary depending on the circumstances and the type of information being sought. By providing information to us through the mobile application, you are consenting to the collection, use, and disclosure of personal information for the purposes of processing, administering, and providing you service under your membership, and paying your claims.
You may, at any time, withdraw consent to the use of your personal information, subject to certain limitations. If you do not wish us to use or disclose your information for purposes related to your membership or service we will not be able to offer you roadside assistance. Once a membership is issued or renewed or once service is requested, you may not withdraw your consent to use or disclose information related to your application, its renewal, the administration of your membership, or the processing of any claims.
You can request to review your personal information contained in our records at any time. To do this, please send a letter to the address below requesting to see your information for the previous two years. If you believe that our information is incomplete or inaccurate, you can request that we correct it. Please note we may not be able to provide information relating to investigations, claims, litigation, and other matters. We will be happy to make corrections whenever possible.
Please send requests to:
Allstate Roadside Services Customer Privacy Inquiries 2775 Sanders Road, Suite E2
Northbrook, IL 60062-6127
Protecting Your Personal Information
Allstate maintains appropriate policies to ensure customer information is available only to those employees, business partners, and authorized service providers who have a need to know, in order to serve you.
We take all reasonable steps to develop and maintain security measures to protect against loss, theft, unauthorized access, use, alteration, destruction, or disclosure of your personal information contained in electronic and/or paper record files. We continually enhance our security measures to meet market standards.
Any information you supply when applying for or servicing your membership is kept in a roadside assistance file or a claim file in your name, which is maintained at our United States head office in Northbrook, Illinois, our Agents' offices, and/or claims offices, as applicable. We may transfer your information to service providers who may process or store some or all of your personal information on servers or computers located in jurisdictions outside of Canada, including the United States. These jurisdictions may have privacy laws or standards that are different from those in effect in Canada. In the event that customer information is stored or processed in jurisdictions outside of Canada, regulatory agencies or law enforcement authorities may be able to access your information under their laws or regulations. If you require information respecting our policies and procedures relating to service providers outside Canada or have any questions regarding such service providers, please contact us as noted on this privacy notice.
The personal information we hold is kept in our files during the period necessary to provide you with the roadside products and services when required. When a file is closed, the information is securely handled and kept in accordance with our retention schedule and our legal obligations. Files are destroyed when there is no longer any possibility of them being used for administrative or legal purposes or because we are obligated to do so by law. When we destroy personal information, we use safeguards to prevent unauthorized parties from gaining access to the information during or after the destruction process.
Sharing Personal Information with Affiliates
We do not share your personal information with Allstate affiliates or third parties for marketing purposes.
We reserve the right to change our Privacy practices, procedures, and terms.
Allstate Enterprises, LLC
List of subsidiaries for which this notice is provided:
1. Signature Motor Club, Inc.
2. Signature's Nationwide Auto Club, Inc.
3. Signature Agency, Inc.
4. Signature Nationwide Auto Club of California, Inc.
5. Signature Motor Club of California, Inc.
Please note that Allstate's "do not call" list is limited only to telephone solicitation calls. We may still contact you about your membership, billing issues, claims and other service matters.
We Appreciate Your Business
Thank you for choosing Allstate Enterprises, LLC. We understand your concerns about privacy and confidentiality, and we hope this notice has been helpful to you. We value our relationship with you and look forward to your continued satisfaction.