BY AGREEING TO THESE TERMS, YOU CONSENT TO CELLCOM, INC. SHARING YOUR NAME AND OTHER PERSONAL OR VEHICLE INFORMATION, AS MAY BE NECESSARY WITH ALLSTATE MOTOR CLUB, INC. TO ENABLE THE MOTOR CLUB TO VERIFY YOUR ELIGIBLITY TO RECEIVE ROADSIDE ASSISTANCE SERVICES. IF YOU DO NOT CONSENT, YOU SHOULD DECLINE THE ROADSIDE ASSISTANCE BENEFITS OFFERED WITH YOUR CELLCOM SERVICE. ALLSTATE MOTOR CLUB WILL USE INFORMATION SHARED WITH IT ACCORDING TO ITS PRIVACY POLICY, WHICH IS AVAILABLE HERE BY VISITING-https://roadsidemobile.com/tac/rtus.
Emergency roadside assistance is provided by Allstate Motor Club, Inc. (referenced herein as the “Motor Club”) in the United States, for eligible subscribers of CELLCOM up to limits listed below.
WHAT TO KNOW WHEN REQUESTING SERVICE
If an eligible vehicle (defined below under “Eligibility”) that you are driving becomes disabled, call us first. Service will be provided only if you are with the vehicle unless other arrangements were made in advance with the member services representative. Please be sure to stay in a safe place until the service provider arrives. If for any reason you no longer need emergency road service, please call us back immediately. When the service provider arrives, show your identification and sign the service receipt.
If we are unable to dispatch service when you call us, a services representative will provide you with an authorization number. You may then call a local provider of your choice and pay them directly for services rendered. If your vehicle requires two tows to reach its final place of repair, the second tow will be considered a continuation of the original tow. You are responsible for payment of expenses that exceed benefit limit plus any expenses that are not covered by the plan.
1. The following Emergency Roadside Assistance services are available:
Vehicle Towing: Up to 25 Miles in any direction. Any additional expenses incurred beyond the 25 Mile limit are your responsibility, payable directly to the Motor Club, and are not reimbursable.
Vehicle Winching: If a vehicle is stuck in a ditch, mud or snow and is accessible from a maximum distance of 30 feet from a normally traveled roadway. it will be extricated or winched. Winching is limited to one operator/one truck for 30 minutes. Any expenses incurred beyond the service limit are your responsibility, payable directly to the service facility, and are not reimbursable.
Fuel Delivery: A service vehicle will deliver up to 2 gallons of fuel to you, at the location where your vehicle requires fuel, unless prohibited by applicable law. While the dispatch cost is covered, you are responsible for paying for the cost of the fuel which is charged as a flat rate at the time of service. If services cannot be performed or are not successful in returning the vehicle to safe operating conditions tow service will be provided. Each additional service will count as a separate event.
Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the vehicle. Expenses for more extensive repairs, parts and labor are your responsibility, payable directly to the service facility, and are not reimbursable. If services cannot be performed or are not successful in returning the vehicle to safe operating conditions tow service will be provided. Each additional service will count as a separate event.
Flat Tire: Service is provided to change a flat tire with your inflated spare. If no spare is available, the vehicle may be towed. If services cannot be performed or are not successful in returning the vehicle to safe operating conditions tow service will be provided. Each additional service will count as a separate event.
Lockout: Service is provided to gain access if your ignition key is lost or accidentally locked inside the vehicle. If services cannot be performed or are not successful in returning the vehicle to safe operating conditions tow service will be provided. Each additional service will count as a separate event.
Reimbursement Consideration: In the unlikely event that the Motor Club is unable to locate a service facility or provide services in the area, you may locate a service provider and be eligible for reimbursement up to $80.
To receive reimbursement, you must contact the Motor Club first before securing service then submit a clear copy of the original receipt along with your name and address to:
CELLCOM Roadside Assistance Program
P.O. Box 660021
Dallas, TX 75266-0021
Claims must be postmarked within 90 days after the date of the disablement. The Motor Club reserves the right to deny any request submitted more than 90 days after the date of service/ event (subject to certain state restrictions), or any request that contains receipts and/or supporting documents which cannot be verified, or any request submitted with false or misleading information. For residents of Alaska, the Motor Club, will not enforce this right unless the delay in submission results is a material detriment in our ability to determine the validity of the request. You are responsible for any and all charges not covered.
The Pay Per Use(PPU) program is available to the any CELLCOM Members who have exceeded their maximum number of covered Services. PPU provides assistance in locating and dispatching a service provider, however, you are responsible for the cost of services you request. The cost of Roadside Assistance Services requested will be provided to you prior to dispatch and is subject to your acceptance. Upon payment confirmation, the requested Roadside Assistance Service will be dispatched to you or your covered eligible participants.
2. Eligibility
CELLCOM subscribers who have a disabled vehicle (i.e., car, small truck or RV under 10,000 pounds, gross vehicle weight rating) and are participating in the Roadside Assistance program are eligible to receive services. Coverage is effective seventy-two (72) hours after the registration and verification of your eligibility.
3. Limitations:
There is no pre-set limit on the number of Dispatch service calls and/or reimbursements per membership year, however, AMC reserves the right to terminate eligibility for any Subscriber based on excessive use.
Services are available only to those vehicles and Subscribers meeting the requirements. AMC’s obligation is limited to the services specifically described above. AMC will provide Emergency Roadside Assistance in all fifty (50) United States including the District of Columbia and Puerto Rico. Services will also be provided to U.S. Subscribers travelling in Canada.
The purpose of the Roadside Assistance benefit is to provide service in common emergency situations.
Roadside Assistance Coverage Does Not Include:
- Service if you are not present at the location of your disabled vehicle. Exceptions are made in consideration of your safety. Please notify the dispatch operator if it is unsafe for you to remain with the vehicle. Towing or service from an auto repair shop or service station to another location.
- Towing or service on roads not regularly maintained (including private property).
- Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed areas, snow banks, snowbound driveways or curbside parking
- Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach.
- Installation or removal of snow tires and chains.
- Dismounting, repairing or rotating tires.
- Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.
- Service for taxicabs, ride share, tractors, boats, trailers, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars or impounded vehicles.
- Service to vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker where required by law.
- Service to any vehicle that is not in a safe condition to be towed.
- Transportation to the vehicle for service or from the vehicle to another destination after service has been rendered.
- Charging a weak or dead battery.
- Delivery or repair of tires.
- Towing of vehicle off a boat dock or marina.
- Service of any kind on vehicles used for commercial purposes or using dealer tags.
- Towing at the direction of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law.
- The cost of making a replacement key and lock repairs are not covered.
Disclaimer of Liability:
The Motor Club will not accept responsibility for repairs or the availability, delivery or installation of parts. All parts used and services provided by the service facility must be authorized and paid for by the customer. Since all service providers are independent contractors and not agents or eligible subscribers of the Motor Club, the Motor Club assumes no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to property must be filed against the servicing facility.
Services are available in the United States, Canada and Puerto Rico.
(Program dues are required). You will not be required to pay any sum in addition to the amount specified in the contract for covered services. Program dues are $ 3.95 per month per eligible member for Roadside Assistance plan.
The limit of service calls and/or reimbursement claims during a one-year period is measured from the date your benefits are activated seventy-two (72) hours after your initial enrollment) and each anniversary of that date. At the time of service, the Member must be present.
Cancellation and Refunds:
You may cancel your ALLSTATE Roadside Assistance Program at any time by contacting Cellcom and receive a prorated refund of any unused membership dues without deduction. The Motor Club may elect to not renew your membership for any reason by providing written notice 60 days prior to your renewal date. The Motor Club may terminate your membership for fraudulent use of services with a minimum of 30 days written notice.
MU133CRST-3 Cellcom
Last updated 04/2024