Pay Per Use

PLEASE NOTE: THESE TERMS AND CONDITIONS ARE NOT AN AUTOMOBILE LIABILTY OR PHYSICAL DAMAGE INSURANCE CONTRACT, NOR ARE THEY INTENDED TO COMPLY WITH ANY FINANCIAL RESPONSIBILITY LAWS.

Thank you for choosing Allstate Roadside for your roadside assistance needs. Allstate Roadside is the marketing name for Allstate Motor Club, Inc., a member of the Allstate family of Companies. Our fast and reliable, 24-hour emergency roadside service prepares you for whatever comes your way. Simply request and track your service using your phone. There is never a good time to have something go wrong on the road. But, good news, Allstate Roadside is always here to get you on your way again with quick, professional assistance. The services outlined in these terms and conditions (“Terms”) apply to non-members utilizing the pay-per-use Allstate Roadside assistance services and Allstate Roadside members who have exceeded their limit of covered services and are seeking additional services on a pay-per-use basis (“Guest” or "you"). For Allstate Roadside members utilizing covered services, the terms and conditions of your Membership Guide will apply, instead.

Eligible Vehicles

You are eligible for Emergency Roadside Assistance when in an Eligible Vehicle as defined below.

Eligible Vehicles are passenger vehicles designed, licensed, and used for on-road transportation. The vehicle must be safely accessible by standard service equipment and within 30 feet of a normally traveled roadway, you must be with the vehicle, and the vehicle must be licensed and registered with a state department of motor vehicles. If your personal use vehicle is driven for commercial use, (including but not limited to driving for hire) or competition, the vehicle is only considered eligible while not being used for commercial purposes. Eligible Vehicles include those leased, owned, rented, and borrowed (including company cars assigned to you for full-time personal use). Eligible Vehicles can be motorcycles or vehicles with two axles and four wheels up to 26,000 pounds gross vehicle weight.

Ineligible Vehicles

Vehicles not eligible for pay-per-use Allstate Roadside assistance services include: Loaded pickup trucks, commercial and/or business-use vehicles including but not limited to taxis, limousines, automobiles, vans, trucks, and trailers; self-contained and/or self-propelled motor homes (regardless of size or class), trailers (including but not limited to boat, fifth wheel, travel, and pop-up camping trailers), recreational vehicles, campers, boats, jet skis, hovercraft, snowmobiles, all-terrain vehicles, trailers, trucks, dune buggies, vehicles used for competition.

The following are Emergency Roadside Assistance services available on a pay-per-use basis. Any expenses incurred for services beyond those set forth below are your responsibility at the time of service.

Towing

Allstate Roadside will dispatch a service provider to tow an Eligible Vehicle if it cannot be started or driven without causing damage.

Winching

If an Eligible Vehicle requires winching, the services may be limited to a maximum distance of 30 feet from a paved or public roadway if it can be safely serviced, one (1) operator and one (1) tow truck for up to 30 minutes.

Fuel Delivery

If an Eligible Vehicle runs out of gas, a service provider will deliver an emergency supply of fuel. In addition to the dispatch cost, you are responsible for paying the cost of the fuel which is charged as a flat rate at the time of service. One (1) fuel delivery within a 24-hour period allowed. If necessary, the vehicle will be towed to the nearest gas station. This tow would count as a separate service event.

Lockout

If you are locked out of an Eligible Vehicle, Allstate Roadside will send a service provider to gain entry as quickly as possible. In cases where the service provider cannot unlock the vehicle within a reasonable period of time and/or without risking damage to the vehicle, towing may be provided. The tow would count as a separate service event.

Jumpstart

The service provider will provide a battery jumpstart to an Eligible Vehicle. If the vehicle will not start, it may require towing service. This tow would count as a separate service event. Please note most motorcycles cannot be jumpstarted.

Flat Tire

If an Eligible Vehicle is disabled due to a flat tire, the service provider will replace the flat tire with your inflated spare tire. If the spare is unusable, the lug nuts cannot be removed, or an Eligible Vehicle has multiple flat tires, towing service may be provided. This tow would count as a separate service event.

Emergency Roadside Assistance expenses and/or services which are not available on a pay-per-use basis for Guests, including but not limited to:

recovery expenses due to accident, fire, or flood.
service(s) performed in a dealership, garage, or service station or performed in areas not regularly traveled (such as sand beaches, open fields, forests, and areas not passable due to construction).
service(s) needed due to an act of nature, etc., clearing or entering snowbound driveways, shoveling vehicles out of snowbanks, or shoveling snow from around a vehicle.
service(s) other than that provided by a commercial garage or service station (payment will not be made to private parties or unlicensed facilities).
service(s) to a vehicle with an expired or missing safety inspection sticker, license plate sticker, and/or emission sticker(s) where required by law.
service(s) to a vehicle on a restricted toll or private highway where service providers are not permitted to operate.
local tolls or parkway charges, parts, products, storage fees, tow bar rentals, battery charging, delivery and installation of battery, delivery and repair of tires, tire inflation, removing/installing snow tires, stud repairs, mounting and dismounting snow chains.
towing due to a parking violation or towing out of a place of repair or impound areas (except for accident or theft recovery).
lock repair, replacement keys and mechanical failure of locks or ignition system.
any other expenses not specifically mentioned as available.

General Provisions

If you require multiple covered services during a single service event, Allstate Roadside will charge you for each service provided as set forth in these Terms.

Service Providers & Liability

Our services (including but not limited to Emergency Roadside Assistance) are provided by service providers (independent contractors) who are neither agents nor employees of Allstate Roadside. Because these service providers have exclusive control over their own equipment and personnel, Allstate Roadside is not responsible for their acts or omissions or the performance of any service they provide. Allstate Roadside will not accept responsibility for repairs or the availability, delivery, or installations of parts. All parts used and services provided must be authorized and paid by you and are not reimbursable. For those same reasons, Allstate Roadside assumes no liability for property damage or bodily injury, if any, caused by a service provider. Any claim involving such damage or injury should be filed directly with the responsible service provider.

Vehicle Maintenance

The benefits and services outlined in these Terms are not intended as alternatives to proper vehicle maintenance. You are responsible for maintaining your vehicle in a good mechanical condition.

Bank Charges

Allstate Roadside is not responsible for any fees or charges imposed by any bank or credit/debit card issuer relating to the use of your credit/debit card or personal check including but not limited to, overdraft or credit limit fees.

Personal Information

In order to properly provide services to Guests, Allstate Roadside may collect and share certain information from you. For an explanation of how Allstate Roadside collects, uses and shares personal and other information, please refer to our privacy statement at https://www.roadsidemobile.com/privacy.

Fees

Fees for services are subject to change. Applicable pricing will be communicated at the time services are ordered.

Inconsistency

In the event there is any inconsistently between the language of these Terms and information provided by an agent, representative or service provider, the language, terms, limits, and conditions of these Terms shall control.