1. Emergency Roadside Assistance
Emergency roadside assistance is provided by Signature Motor Club, Inc. In California, services are provided by Signature Motor Club of California, Inc.
The following Emergency Roadside Assistance services are available as shown in your Membership Handbook:
Vehicle Towing up to the benefit limit shown in your Membership Handbook: Any additional expenses incurred beyond the benefit are the responsibility of the customer, payable directly to the service facility, and are not reimbursable. See page 6 of your Membership Handbook under “Claims Policy” for maximum number of covered Claims during your membership period.
Vehicle Winching: If a vehicle is stuck in a ditch, mud or snow and is accessible from a normally traveled roadway, dispatch coverage for winching is provided up to the benefit limit in your membership guide for a service call. Any expenses incurred beyond the benefit limit shown in your Membership Handbook for the service call are the responsibility of the customer, payable directly to the service facility, and are not reimbursable.
Fuel Delivery: If you run out of gas, the service provider will deliver an emergency supply of gasoline/diesel fuel of 2 gallons (you must pay for fuel) or tow your vehicle to the nearest gasoline outlet, subject to towing options.
Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump-start a dead battery or make other minor roadside adjustments to start the vehicle. Expenses for more extensive repairs, parts and labor are the customer’s responsibility, payable directly to the service facility, and are not reimbursable.
Flat Tire: Service is provided to change a flat tire with your inflated spare. If no spare is available, the vehicle may be towed.
Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the vehicle.
Reimbursement up to the benefit limits shown in your Membership Handbook: If the Motor Club is unable to locate a service facility or provide services in the area, the customer may locate a service provider and be reimbursed up to the benefit limit displayed in your Membership Handbook. To receive reimbursement, the customer must contact the motor club before securing service then submit the original receipt along with his/her name and address to:Signature Motor Club,
Claims must be postmarked within 90 days after the date of the disablement. (No time limit applies to UT and WI residents.)
Signature Motor Club Roadside Assistance customers who have a disabled vehicle (i.e., car, motorcycle, small truck or RV under 10,000 pounds, gross weight) and are a member of the Roadside Assistance from Signature Motor Club are eligible for this offer, subject to payment of membership dues. Coverage is effective two (2) days after enrollment date.
3. Roadside Assistance Coverage Does Not Include:
The purpose of the Roadside Assistance benefit is to provide service in common emergency situations.
Coverage does NOT include:
- Service if the member is not with the disabled vehicle. (Please notify the dispatch operator if it is unsafe to do so.)
- Towing or service while at an auto repair shop or service station to another location.
- Towing or service on roads not regularly maintained (including private property).
- Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed areas, snow banks, snowbound driveways or curbside parking.
- Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach.
- Installation or removal of snow tires and chains.
- Dismounting, repairing or rotating tires.
- Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.
- Service for taxicabs, tractors, boats, trailers, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars or impounded vehicles.
- Service to vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker where required by law.
- Service to vehicle that is not in a safe condition to be towed.
- Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered.
- Charging a weak or dead battery.
- Delivery or repair of tires.
- Towing of vehicle off a boat dock or marina.
- Service of any kind on vehicles used for commercial purposes or using dealer tags.
- Towing at the direction of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law.
- The cost of making a replacement key and lock repairs are not covered.
5. Disclaimer of Liability:
The Motor Club will not accept responsibility for repairs or the availability, delivery or installation of parts. All parts used and services provided by the service facility must be authorized and paid for by the customer.
Since all Authorized service providers are independent contractors and not agents or employees of the Motor Club, the Motor Club assumes no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to property must be filed against the servicing facility.
Benefits and dues are subject to change. Services are available in the United States, Canada and Puerto Rico.
You will not be required to pay any sum in addition to the amount specified in the contract for covered services.
You may cancel at any time and receive a prorated refund of any unused membership dues without deduction. The Motor Club may elect to not renew your membership for any reason by providing written notice 60 days prior to your renewal date. The Motor Club may terminate your membership for fraudulent use of services with a minimum of 30 days written notice.
The limit of service calls and/or reimbursement claims during a one-year period in your Membership Guide, measured from the date your benefits are activated (48 hours after your initial enrollment) and each anniversary of that date. At the time of service, the Member must be present.
|Question:||Geographically, where does my membership cover me?|
|Answer:||As a member, you are covered while driving in the United States and Canada.|
|Question:||What vehicles are covered under the Motor Club membership?|
|Answer:||The Motor Club offers full road and towing services for all self-propelled four-wheel vehicles designed, licensed and used for private, non-commercial, on-road transportation, including trucks and RVs with a carrying capacity of up to one ton (2,000 pounds). The coverage is valid for any eligible vehicle you are driving - leased, owned, rented or borrowed.|
|Question:||Are RVs (Recreational Vehicles) covered under my membership?|
|Answer:||Yes, the Signature Motor Club offers full road and towing services for RVs with a carrying capacity of up to one ton (2,000 pounds). Recreational vehicles and trucks with more than 4 wheels or a carrying capacity of more than one ton (2,000 pounds) can be provided start-up and fuel delivery service, only.|
|Question:||Does the Signature Motor Club membership cover all drivers in my family?|
|Answer:||When you enroll in the Auto Club, your spouse or one other family member (including domestic partner) with a valid driver’s license living in your household may be included in your membership free of charge. Dependent children ages 16-23 residing in your house or away at school with a valid driver’s license can be added as Associate Members at an additional cost of $25 a year per associate.|
|Question:||Who are your service providers?|
|Answer:||The Signature Motor Club contracts with thousands of authorized, independent towers and service providers throughout the United States and Canada. We continue to contract with new, authorized independent towers and service providers so that our members’ needs for emergency services are handled quickly and easily.|
|Question:||What service providers do you have in my area?|
|Answer:||The Signature Motor Club searches from thousands of contracted towers and service providers to efficiently meet your service needs. If we are unable to provide service in your area, we will reimburse you up to the limit displayed in your Membership Handbook for covered expenses.|
|Question:||What is the towing coverage under the Signature Motor Club membership plan?|
|Answer:||As a member, you may choose one of the three (3) towing options listed below. You may be towed:
✔ To an authorized service provider’s repair facility within the mileage limits of disablement at NO CHARGE based on your membership plan.
✔ To a destination you select within the mileage limits of the disablement at NO CHARGE based on your membership plan.
✔ Based on your membership plan, a destination other than an authorized service provider’s facility greater than the mileage limit from the disablement specified in your plan handbook. (Charges for mileage beyond the mileage limit must be paid by you at the time of service and are not reimbursable.)
|Question:||What are the towing service hours?|
|Answer:||Signature Motor Club towing service is available 24 hours a day, every day.|
|Question:||What does Emergency Roadside Assistance cover?|
|Answer:||Emergency Road and Towing Service covers the following, up to the limits of your membership plan:
✔ Lockout service
✔ Battery boost/jump start
✔ Flat tire service (changed, with your inflated spare)
✔ Fuel delivery (you pay only for the cost of the fuel)
✔ Winching/stuck vehicle
|Question:||How do I obtain Emergency Roadside Assistance?|
|Answer:||If you are a member, please follow the simple steps listed below.
Call Emergency Dispatch Service as listed on your member ID card or in your membership handbook.
Provide the operator with the following:
✔ Your name and membership number
✔ Area code and telephone number you are calling from
✔ Location of your disabled vehicle (city, state, and street address closest intersection)
✔ Description of disabled vehicle (year, make, model, color)
✔ License plate number of disabled vehicle
✔ Nature of the problem
The operator will keep you on the line while contacting a service provider.
We will give you the service provider’s name and the estimated time of arrival.
For your protection, be with your car when the service provider arrives unless it is unsafe to do so. Unattended vehicles will not be serviced.
Present the service provider with your membership card and driver’s license.
FOR MORE DETAILS - Please see Terms & Conditions provided on this site or your Membership Handbook.
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