| Allstate Roadside Product Name: | Allstate Roadside Standard | Allstate Roadside Enhanced |
|---|---|---|
| Product Terms Number of Events Per Term Per Household Number of Drivers Per Term Term Limit |
1 2 12 months 1 per tire or battery purchase |
1 2 12 months 1 per tire or battery purchase |
| Roadside Services Towing Jumpstart Tire Change Fuel Delivery Lockout |
$20 off (5 Miles Pay-Per-Use Rate) Included Included N/A N/A |
5 Miles Included Included Included Included |
Important Consumer Information
1. Emergency Roadside Assistance:
Emergency roadside dispatch assistance is provided by Allstate Roadside.
Towing is included with the Allstate Roadside Enhanced product. Allstate Roadside Standard product customers do not have a towing benefit beyond discounted pay-per-use towing.
The following Emergency Roadside Assistance dispatch services are available:
Towing: Allstate Roadside will dispatch a service provider to tow an eligible vehicle up to 5 miles if it cannot be started or driven without causing damage. Any additional expenses incurred beyond the 5-mile limit for Allstate Roadside Enhanced product customers are the responsibility of the customer, payable directly to Allstate Roadside and are not reimbursable.
Fuel Delivery: If an eligible vehicle runs out of gas, a service provider will deliver an emergency supply of fuel (up to 2 gallons), where allowed. While the dispatch cost is covered, you are responsible for paying for the cost of the fuel which is charged as a flat rate at the time of service.
Jumpstart: The service provider will provide a battery jumpstart to an eligible vehicle. If the vehicle will not start, towing may be required. Additional expenses incurred are the responsibility of the customer, payable directly to Allstate Roadside and are not reimbursable.
Flat Tire: If an eligible vehicle is disabled due to a flat tire, the service provider will replace the flat tire with your inflated spare. If the spare is unusable, the lug nuts cannot be removed, or the eligible vehicle has multiple flat tires, towing may be required. Additional expenses incurred are the responsibility of the customer, payable directly to Allstate Roadside and are not reimbursable. Please note tire changes cannot be performed on motorcycles.
Lockout: If you are locked out of an eligible vehicle, service is provided to gain entry as quickly as possible. In cases where the service provider cannot unlock the vehicle within a reasonable period and/or without risking damage to the vehicle, towing may be required. Additional expenses incurred are the responsibility of the customer, payable directly to Allstate Roadside and are not reimbursable. Please note lockout services cannot be performed on motorcycles.
Reimbursement2 Up to $100: If for any reason Allstate Roadside is unable to dispatch a service provider to assist you, you will be provided an authorization/reference number. You may then locate a service provider3 of your choice and pay them directly for services rendered. Allstate Roadside will reimburse you up to $100. Submit reimbursement requests to:
Allstate Roadside
P.O. Box 660021
Dallas, TX 75266-0021
All reimbursement requests must be received within 90 days of the service/event date and must include the following:
2. Eligibility
Customers who have a disabled eligible vehicle as defined below and have purchased roadside protection and registered are eligible for this offer. Roadside protection is effective two (2) calendar days after purchase date.
Eligible Vehicles:
Eligible vehicles are personal passenger vehicles designed, licensed, and used for on-road transportation. The vehicle must be safely accessible by standard service equipment and within 30 feet of a normally traveled roadway, you must be with the vehicle, and the vehicle must be licensed and registered with a state department of motor vehicles. Eligible Vehicles include those owned, leased, rented, and borrowed (including company cars assigned to you for full-time personal use). Eligible Vehicles can be motorcycles or vehicles with two axles and four wheels up to 26,000 gross vehicle weight rating.
3. Limitations:
There is a limit of one (1) service call and/or reimbursement per term. If you exceed your maximum allocation of service events but additional roadside assistance is needed, service will be dispatched on a pay-per-use basis and will be the responsibility of the customer payable at the time services are requested.
4. Roadside Assistance expenses which are not covered including but not limited to:
The purpose of the Roadside Assistance benefit is to provide dispatch services in common emergency situations.
5. Disclaimer of Liability:
Services are provided by third party independent contractors who are not agents or employees of Allstate Roadside. Because these service providers have exclusive control over their own equipment and personnel, Allstate Roadside is not responsible for their acts or omissions or the performance of any service they provide. Allstate Roadside will not accept responsibility for repairs or the availability, delivery, or installation of parts. All parts used and services provided by the service facility must be authorized and paid for by the customer and are not reimbursable. For those same reasons, Allstate Roadside assumes no liability for any property damage or bodily injury, if any caused by a service provider. Any claim involving such damage or injury should be filed directly with the responsible service provider.
You will not be required to pay any sum in addition to the amount specified in the contract for covered services.
Services are available in the United States.
6. Cancellation and Refunds:
Roadside protection may be canceled within the first 30 days of the purchase date. If your service event was not used a full refund will be issued. If you have used your service event no refund will be issued.
Any requests to cancel the roadside protection after 30 days will not be granted.
If you would like to cancel your roadside protection, please contact Walmart and follow their returns process in store.
7. Service Office:
1 Allstate Roadside is the marketing name for Allstate Motor Club, Inc., a member of the Allstate family of Companies. Allstate and the good hands logo are registered trademarks of Allstate Insurance Company.
2 Allstate Motor Club, Inc., reserves the right to deny any request submitted more than 90 days after the date of service/event (subject to certain state restrictions), any request that contains receipts and/or supporting documents which cannot be verified, or any request submitted with false or misleading information. For residents of Alaska, Allstate Motor Club, Inc., will not enforce the right unless the delay in the submission results in a material detriment in our ability to determine the validity of the request. You are responsible for any and all charges not covered.
3 The local provider must be a commercial garage or service station (payment will not be made to private parties or unlicensed facilities).