Allstate Enterprises, LLC

IMPORTANT PRIVACY POLICY NOTICE

Thank you for choosing roadside assistance by Allstate. We value you, respect your privacy and work hard to protect your personal information. This Privacy Policy is provided on behalf of Allstate Motor Club and the subsidiaries (“Allstate Motor Club,” “we,” “us,” “our”) listed at the end of this notice in connection with our products, websites, application programming interfaces (APIs), applications, and services (the “Services”). We would like to explain how we collect, use and share the information we obtain about you in the course of doing business. This also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

Our Privacy Assurance

• We do not sell your personal information to anyone.
• We do not share your information with non-affiliate companies that would use it to contact you about their own products and services.
• We require persons or organizations that represent or assist us in serving you to keep your information confidential.
• We require employees to protect your personal information and keep it confidential.

As you can see, protecting your personal information is important to us. In addition to the practices described above, we use a variety of physical, technical and administrative security measures that help to safeguard your information. Our privacy practices continue to apply to your information even if you cease to be a customer.

What Personal Information Do We Have and Where Do We Get It

Personal information is information about an individual. When we collect personal information, we consider it to be information subject to the terms of the Privacy Policy, whether we collect the personal information from you directly, or if we collect the information from a third-party.

 

Information You Provide Us:

Some information is required to fill out an application for Services. Examples of personal information we collect from you may include:

• Contact information (name, address, telephone number, email address);
• Date of birth;
• Information about your vehicle, such as Vehicle Identification Number (VIN);
• Location information related to your disabled vehicle, such as street address and/or geolocation;
• Payment information.

Information We Receive from Your Use of Our Services:

The Services in which you are participating may include a smartphone application. The information we collect from you or that application may include:

• Device information, such as IP address, unique device identifier, browser type, and other operating system data available to the mobile application;
• Location information, such as GPS signals, device sensors, Wi-Fi access points, and cell tower IDs; and
• Usage information such as mobile application analytics information and other information about how you interact with the application including how often you use the application, referring and exit page, clickstream data, the events that occur within the application, aggregated usage, performance data, and the application marketplace from where you downloaded the application.

When your device syncs with our Services, we may link device, location, or usage information to any personal information you submit within the application for Services.

Information We Receive from Third Parties:

If you obtain access to our Services through a third party, such as the manufacturer of your vehicle, your telecommunications carrier, or another third party service provider offering our Services, we may also obtain personal information about you from that source.

If you provide us with information about additional individuals or household members, you are confirming that those persons have consented to the collection, use and disclosure of their personal information for the purposes of providing the services you request. Such personal information will be subject to this Privacy Policy.

How We Use and Share Your Personal Information?

We use the information we collect for the following purposes:

Provide Services – With the information you provide us, we are able to deliver our Services to you and uphold the terms of our agreement.

Improve, Personalize, and Develop the Services – We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone, to troubleshoot and protect against errors, and how to improve upon it. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.

When you allow us to collect your location information, either from your mobile device, the network using your device’s GPS functionality, or directly from you, we use this information to more quickly identify the location of the roadside event you are reporting.

We do not transfer your location information to third parties, other than with service providers necessary to help perform our Services.

To prevent Allstate Motor Club from using your current location, you can disable the GPS functionality on your mobile device or choose not to submit current location when prompted.

When You Agree or Direct Us to Share:

When you provide your personal information to Allstate Motor Club, this allows Allstate Motor Club to, in the course of normal business activities, use and share your personal information with persons or organizations within and outside of Allstate. This would be done only in the manner you agreed to or otherwise permitted. For example, we may do this to:

Use of Cookies and Other Similar Tracking Technologies

We, or our third-party partners (such as Google Analytics), use cookies, analytics and other similar tracking technologies to help us provide users with a better service and a more customized web experience. Additionally, our business partners use tracking services, analytics and other similar tracking technologies to monitor visits to allstate.com. The website may also use web beacons (also called “clear GIFs” or “pixel tags”) in conjunction with cookies. Many commercial internet sites use cookies; a cookie enables the site to label you as a particular user, but it does not identify you by name or address unless you have provided us with such information (over the Internet or otherwise) or set up preferences in your browser to do so automatically.

Cookies allow us to provide you with a more customized service and are used to track and measure web site usage. This information may be used to manage and customize our website’s content, layout, and services in order to improve our site, enhance customer service and provide tailored messages.

You may opt out of accepting cookies by changing the settings on your browser; however, rejecting cookies may prevent you from using certain functions and you may have to repeatedly enter information to take advantage of services or promotions.

Who Should Use Our Website and Mobile Application?

Our website and mobile application are for emergency roadside assistance products and services and are not intended for children; we do not market any products or services to children under the age of thirteen or knowingly collect any information from children under the age of thirteen. If we become aware that information is or has been submitted by or collected from a child under the age of thirteen, please contact us directly at:

Allstate Motor Club, Inc. ATTN: Compliance Department 2775 Sanders Road, Suite E2E

Northbrook, Illinois 60062 USA

Once such request has been received, we will delete this information within a reasonable timeframe.

How is Your Information Secured? Measures We Use to Secure Your Information:

To help ensure the security of your personal information that you submit to this site and mobile application (other than via an e-mail message), we use security software to encrypt the information before and during its transmission through the internet. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction can be completed but at a lower level of security. No method of transmission over the internet, or electronic storage, is completely secure, however. Therefore, we cannot guarantee its absolute security.

You should exercise discretion with respect to exchange of any personal information over the internet. If you are concerned about the security of your communication, we encourage you to send your correspondence through the postal service or use the telephone to speak directly to us. We are not responsible for the security or confidentiality of communications you send to us through the Internet using e-mail messages.

Measures You Can Use to Secure Your Information:

Some steps you can take to maintain the security of your information include:

• Utilize the latest, updated version of your web browser or mobile application;
• If applicable, keep your user ID and PIN or password confidential. Utilize a PIN or password unique to you and, if possible, change it frequently;
• Make sure others are not watching you enter your user ID, PIN or password;
• Do not leave your computer or mobile device unattended.

 

How Can You Review and Correct Your Personal Information?

You can request to review your personal information contained in our records at any time. To do this, you may send a letter to the address below requesting to see your information for the previous two years. If you believe that our information is incomplete or inaccurate, you can request that we correct it. Please note we may not be able to provide information relating to investigations, claims, litigation, and other matters. We will be happy to make corrections whenever possible. We will respond to all such requests within a reasonable timeframe.

Please send requests to:
Allstate Motor Club, Inc. ATTN: Compliance Department 2775 Sanders Road, Suite E2E
Northbrook, Illinois 60062 USA

If you wish to update, delete inaccuracies, or modify your profile information, you may do so at any time by logging into your account. If you no longer wish to receive certain email communications from us, you may opt-out by following the unsubscribe link located at the bottom of each communication or by contacting us at the e-mail address listed above.

Changes to the Online Privacy Policy

Please be aware that we may periodically update or revise this Privacy Policy. Please take a look at the revised date at the top of this page to see when this Privacy Policy was last revised. We reserve the right to change our privacy practices, procedures, and terms.

We hope you have found this Important Notice helpful. If you are not comfortable with any of the terms or policies described in this Privacy Policy, we ask that you discontinue use of our site and mobile application.

We Appreciate Your Business, Allstate Motor Club, Inc.

Allstate Motor Club, Inc.

List of subsidiaries to which this notice applies: Signature Motor Club, Inc., Signature Agency, Inc., Signature Motor Club of California, Inc., Signature’s Nationwide Auto Club, Inc., Signature Nationwide Auto Club of California, Inc.